Return & Refund
At Nofs Tracksuit, we strive to provide high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
Eligibility for Returns
We only accept returns for damaged or incorrect products. To be eligible for a return, the following conditions must be met:
- The product must be in its original condition (unused, unwashed, and unworn).
- The product must be in its original packaging.
- Proof of purchase (order number or receipt) is required for all returns.
Return Process
Contact Us: To initiate a return, please reach out to us at returns@nofstracksuits.com or use our Contact Us form on the website. Provide your order number and details about the issue (damaged item, incorrect item, etc.).
Approval & Instructions: Once your return request is reviewed and approved, we will provide detailed instructions on how to return the item and where to send it.
Return Shipping: Please return the item using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
Late or Missing Refunds
If you haven’t received your refund within 10 business days, please first check with your bank or credit card provider. If you’ve done this and still have not received your refund, contact us at returns@nofstracksuits.com for further assistance.
Exchanges
If you received a defective or damaged product, we’ll be happy to exchange it for the same item at no additional cost. Please contact us within 30 days of receiving your order to start the exchange process.
Important Information
- We do not accept returns for reasons other than receiving a damaged or incorrect product.
- Returns are only accepted for purchases made through Nofs Tracksuit website.
- We are not responsible for items lost during return shipping.
- Sale items or discounted products are not eligible for returns or refunds.